Return & Refund Policy

At BJ Foods, we are committed to ensuring that you are satisfied with your purchase. This policy outlines the process for returning products and requesting refunds for orders placed on bjfoods.in.

1. Returns Eligibility

• Perishable Items: Due to the nature of our products (rice and millet), we do not accept returns for items that are perishable or have been opened or used.
• Non-perishable Items: Non-perishable items may be eligible for return if they are in their original, unopened packaging and in the same condition as when you received them.
• Return Period: To be eligible for a return, you must contact us within 7 days of receiving your order.

2. Non-Returnable Items

• The following items are non-returnable:
  • Products that have been opened or used.
  • Products purchased during special promotions or sales.
  • Any perishable items that are past their expiration date or were not stored according to the provided instructions.

3. Return Process

• Step 1: Contact our customer service team at bj_foods@yahoo.com or call +91 – 9840509212 within 7 days of receiving your order to initiate a return.
• Step 2: Once your return request is approved, we will provide instructions for returning the product. You will need to package the item securely and ship it back to us at the provided address.
• Step 3: After we receive the returned item and inspect its condition, we will notify you of the approval or rejection of your refund.

4. Refunds

• Refund Approval: If your return is approved, your refund will be processed, and the amount will be credited back to your original method of payment within [Insert Number of Days, e.g., 5-10 business days].
• Partial Refunds: In some cases, only partial refunds are granted (e.g., when the product is not in its original condition, is damaged, or is missing parts).
• Non-Refundable Shipping Costs: Shipping costs are non-refundable. If you return a product, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part (e.g., wrong or defective item).

5. Damaged or Defective Products

• If you receive a damaged or defective product, please notify us immediately. We will arrange for a replacement or refund, depending on the issue. Please provide photos of the damaged product and packaging when contacting us.
• You must report any damages or defects within 24 hours of receiving the product.

6. Order Cancellations

• Before Shipment: You may cancel your order before it has been shipped by contacting us at bj_foods@yahoo.com or calling +91 – 9840509212. A full refund will be issued for orders canceled before shipment.
• After Shipment: If your order has already been shipped, please follow the return process outlined above.