Shipping & Delivery Policy

At BJ Foods, we strive to provide a smooth and efficient delivery experience for our customers. This policy outlines the terms and conditions related to the shipping and delivery of orders placed on bjfoods.in.

1. Shipping Charges

  • Standard Shipping: Shipping charges are calculated at checkout and depend on the delivery location and order size. Any applicable charges will be clearly displayed before you complete your purchase.
  • Free Shipping: From time to time, we may offer free shipping promotions, which will be communicated on our website or via email. These offers are subject to terms and conditions.

2. Delivery Areas

  • We currently deliver to locations within Chennai. If your location is outside of our delivery zones, please contact us to inquire about possible options.

3. Delivery Time

  • Processing Time: Orders are typically processed within 3days from the time the order is placed.
  • Estimated Delivery Time: The standard delivery timeframe is 7 business days depending on your location. Please note that delivery times are estimated and may be subject to delays due to unforeseen circumstances (e.g., weather conditions, strikes, or holiday periods).

4. Order Tracking

  • Once your order has been shipped, you will receive an email notification with a tracking number. You can use this tracking number to check the delivery status of your order through the courier company’s website.

5. Delivery Issues

  • Delayed Delivery: If your order has not arrived within the expected delivery timeframe, please contact us at [Insert Contact Email] or call [Insert Phone Number] for assistance.
  • Wrong Address: It is your responsibility to provide the correct shipping address. If an incorrect address is provided and the package is undeliverable, additional shipping charges may apply to resend the order to the correct address.

6. Damage or Missing Items

  • Damaged Goods: If your order arrives damaged, please contact us immediately with photos of the damaged package and items. We will arrange a replacement or refund in accordance with our Return & Refund Policy.
  • Missing Items: In the event that any item is missing from your order, please notify us within 24 hours of delivery, and we will investigate the issue promptly.